Privacy Policy

This Privacy Policy explains how Stitch & Style handles personal data on framecloudfountain.click in connection with bridal and occasionwear alteration enquiries, bookings, and related website use. It describes what we collect, how we use it, when it may be shared, how long it is kept, and the choices available to you.

Policy guidance

This section outlines how information handling, individual rights, and support channels are addressed within this notice.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
01

Data We Collect

We may process a name, email address, phone number if provided, inquiry message, and service preferences when you submit a contact form, request a fitting, or communicate with us about bridal or occasionwear alterations. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.

We collect only the information needed to handle inquiries, bookings, and site operation.
02

How We Receive Data

Personal data is received when you contact us through the website, by email, by phone, or through a scheduled fitting. Technical data is generated automatically when you use the site and is used to support basic operation, security, and message delivery.

Most information comes directly from your messages and booking interactions.
03

Types of Cookies

Essential cookies support core site functions, such as page delivery and form handling. Preference cookies help remember privacy choices. We do not confirm analytics or marketing cookies as active on this site.

Only limited cookie categories are used on this website.
04

Cookie Controls

We use cookies for essential site operation and to remember privacy preferences. You can manage or block cookies through your browser settings, but some site functions may not work as intended if essential cookies are disabled.

Cookie choices are limited to essential use and preference storage.
01

How We Use Data

We process personal data to respond to enquiries, arrange and manage fittings, assess garment and construction details, prepare staged quotes and deadlines, communicate about approved alterations, support website security, and deliver the site and contact forms. Where relevant, we also use data to maintain records connected with the service lifecycle and to meet legal obligations.

We use personal data only for the lifecycle steps described here.
02

Service Providers

We may share personal data with service providers that support website hosting, technical delivery, message handling, or other operational functions. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.

Operational sharing is limited to parties that help us run the service.
03

Legal Disclosure

We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, or support the security and integrity of our website and records. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure is limited to situations with a legal or operational basis.
User Rights

Your Rights

Subject to legal limits, you may ask us to access, correct, update, or delete personal data we hold about you, or to object to certain processing where that right applies. We may need to verify your identity before acting on a request and may retain information where required for recordkeeping or compliance.

Available rights depend on the nature of the request and applicable law.
Requests

How to Make a Request

To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We will review the request, confirm any necessary details, and respond within the timeframe required by applicable law or, if no specific timeframe applies, within a reasonable period.

Requests are handled through a review process before any action is taken.
Data Retention

Retention and Deletion

We retain personal data for the period needed to respond to enquiries, manage fittings, complete approved alterations, maintain business records, and meet legal or operational obligations. When data is no longer required for those purposes, we delete it or anonymise it where appropriate.

Data is kept only for as long as it serves the purpose for which it was collected.
Policy Updates

Policy Updates

When we update this policy, we will post the revised version on the website and apply the updated terms from the stated effective date. If a change materially affects how we handle personal data, we may provide an additional notice through a suitable site channel.

This policy may be revised to reflect changes in our practices or legal requirements.

Privacy Contact Details

Email contact
sales@framecloudfountain.click
Telephone contact
+60 12-906 6417
Postal address
1, Persiaran Kewajipan, USJ 1, 47600 Subang Jaya, Selangor
Privacy enquiries

Use the contact details below for questions about this policy or the handling of your personal data.